Can I rent a room without being a student?
Unfortunately not. You need a valid student ID in order to rent a room in the student village.

When can I move in?
In order to make your move as convenient as possible our office is open Monday to Friday 13:00 to 17:00 (except bank holidays).

What if I would like to move in after 5pm?
Just send us an email and we will try and work something out. E-mail: schlachtensee@studentendorf.berlin

I definitely want to stay with you. How can I make a reservation?
Once we have received your request, we will make you an offer. Once the offer has been accepted in writing, we ask you to transfer the first month`s rent, the security deposit and the reservation fee of 10 EUR. Once the payment has gone through, the booking is binding, and the place is yours!

Do I need to pay a deposit?
Yes, the security deposit must be paid before the moving in date.

When is the rent due?
The first month`s rent must be paid in advance so that your place can be secured. Rental payments will be paid by direct debit.

The student village is great, but I cannot move in. Can I cancel the rental contract?
Cancellation is only possible up to 30 days prior to the move-in date. In the event of timely cancellation, a handling fee of 20 EUR is payable, the rent and security deposit paid in advance will be refunded. After expiry of the cancellation period you will be charged with the first month`s rent and reservation fee of 10 EUR. A later cancellation is only possible within the contractually agreed time period.

I`ve lost my key. Now what?
Unfortunately this will get expensive. For your security we have to charge up to 200 EUR per key.